Privacy Policy

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Abroad Papers ("we," "us," "our," operating the RA License Service brand at ralicense.in) is committed to protecting the privacy of everyone who visits this website or applies for our Recruiting Agent (RA) License facilitation services. This policy explains what personal data we collect, why, how we use it, and the rights you have over it under India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

In short: We collect your name, contact details, and business/license documents through our Apply Now form to help you obtain or renew your RA License with the Ministry of External Affairs (MEA). We don't sell your data to anyone, we don't share it beyond what's required for license processing, and we delete application data 30 days after your engagement with us concludes. You can request access, correction, or deletion of your data at any time by writing to admin@abroadpapers.com.
 

1. Who We Are

Abroad Papers is a company registered under the Companies Act, 2013, and registered with the Ministry of MSME, Government of India.

Registered Office: Grand Central, Infopark–Smart City Rd, Kakkanad, Kochi, Kerala – 682030, India

Privacy & Grievance Contact: Email: admin@abroadpapers.com Phone: +91 944 700 6796

Grievance Officer: Mathew Joseph, Head of Grievance Email: admin@abroadpapers.com

If you have any question, concern, or complaint about how your personal data is handled, you may contact the Grievance Officer directly. We aim to acknowledge all grievances within 7 working days and resolve them within 30 days.

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2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details: Name, email address, phone number

• Business/agency details: Firm name, business registration details, business address

• License-related documents: Identity documents, incorporation certificates, bank guarantee details, and other documentation required by the MEA/e-migrate portal for RA License processing

• Communication records: Details you share with us via email, phone, or WhatsApp during consultations

• Automatically collected data: Standard website analytics provided by our website platform (Wix), such as IP address, browser/device type, and pages visited

We do not use any third-party analytics or advertising tools beyond Wix's built-in, native analytics.
 

3. How We Collect It

• Directly, when you submit the Apply Now form on ralicense.in

• Directly, when you contact us by phone, email, or WhatsApp

• Automatically, through Wix's native website analytics (see Section 8, Cookies)
   

4. Why We Collect It

We collect and process your personal data to:

• Process and file your RA License application (new or renewal) with the Ministry of External Affairs / Protector General of Emigrants

• Prepare and submit the documentation required for your application

• Communicate with you regarding your enquiry or engagement with us

• Maintain internal records for compliance, service quality, and audit purposes

• Respond to your queries and provide consultations

We process your data on the basis of your consent (given when you submit the Apply Now form) and, where applicable, to comply with a legal obligation (such as submitting mandated documentation to a government authority as part of the licensing process).
 

5. Who We Share It With

We share personal data only where necessary, specifically with:

• Ministry of External Affairs (MEA) / Protector General of Emigrants (PGE) and the e-migrate portal — required to process your RA License application

• No other third parties. We do not use payment processors or third-party marketing/analytics tools that would involve sharing your data.

We do not sell your personal or business data to any third party, for any purpose. All client engagements are governed by a signed Non-Disclosure Agreement (NDA), and no client data is used to train any AI/ML model or shared for any purpose outside of processing your RA License application.
 

6. Data Storage & Security

• Your data and documents are stored on access-controlled company Google Drive storage, hosted on servers located within India. We do not store or process your data outside India.

• Access to your data is restricted to authorized Abroad Papers team members directly involved in processing your application.

• We take reasonable technical and organizational measures to protect your data, including restricted folder access and encrypted transmission (HTTPS) for all data submitted through our website.

Retention: We retain your application data and documents for 30 days following the completion (or discontinuation) of your engagement with us, after which the data is permanently deleted from our systems, unless a longer retention period is required by law or an ongoing dispute.
 

7. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access the personal data we hold about you

• Correct or update any inaccurate or incomplete data

• Request erasure of your personal data (subject to any legal retention obligations)

• Withdraw consent at any time, with the same ease with which it was given — this will not affect the lawfulness of processing carried out before withdrawal

• File a grievance with our Grievance Officer (Section 1) if you believe your data has been mishandled

To exercise any of these rights, email admin@abroadpapers.com. We will respond within 30 days.

If your grievance is not resolved to your satisfaction, you may escalate the matter to the Data Protection Board of India.
 

8. Cookies

This website is built and hosted on Wix, which uses its own cookies for core site functionality and basic analytics (e.g., page views, session data). We do not layer any additional tracking or advertising cookies on top of Wix's native tools.

For details on how Wix itself handles cookies, see Wix's Cookie Policy.

By continuing to use this website, you consent to the use of these cookies as described. 
 

9. Automated Decision-Making

We do not use automated decision-making or profiling of any kind in processing your application. Every RA License application is reviewed and processed by our team, including former Protector of Emigrants officers and legal professionals.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
 

11. Contact Us

For any questions about this Privacy Policy or how your data is handled:

Abroad Papers Grand Central, Infopark–Smart City Rd, Kakkanad, Kochi, Kerala – 682030 Email: admin@abroadpapers.com, Phone: +91 944 700 6796, Grievance Officer: Mathew Paul, Grievance officer.